Refund & Cancellation Policy

At SolTheWorld LLC, we provide custom real estate media and digital services tailored to each property and client. This policy explains how refunds, cancellations, rescheduling, and property-readiness issues are handled.

By booking a service with SolTheWorld, you agree to this Refund & Cancellation Policy.

Because our services are custom, property-specific, and service-based, all sales are final once the scheduled capture, editing, or digital production work has started.

Refunds are generally not available after delivery of custom media or digital deliverables, including but not limited to:

Premier photography

Walkthrough videos

Highlight reels

3D virtual tours

Floor plans

Virtual staging

Virtual twilight edits

Branded property webpages

Digital tour links or related media assets

If an error occurs due to SolTheWorld, we will make reasonable efforts to correct the issue at no additional cost.

Depending on the situation, this may include:

Re-editing affected media

Correcting delivery links or files

Updating a digital asset

Reshooting specific items when necessary and reasonable

Client-requested changes that were not caused by a SolTheWorld error may be treated as additional work and may require an additional fee.

Cancellations made at least 24 hours before the scheduled shoot time will not incur a cancellation fee.

Cancellations made less than 24 hours before the scheduled shoot may result in a cancellation fee.

If SolTheWorld has already performed capture, editing, travel, preparation, or other project work before cancellation, those completed services may still be billable.

Rescheduling is available at no additional cost when requested at least 24 hours before the scheduled shoot time.

Short-notice rescheduling requests will be accommodated when possible, but may be subject to additional fees depending on timing, travel, availability, and project requirements.

Clients are responsible for making sure the property is accessible, prepared, and photo-ready at the scheduled time.

This includes, when applicable:

Ensuring the correct address and access instructions are provided

Making sure doors, gates, lockboxes, and entry points are accessible

Removing clutter or personal items that should not appear in media

Securing pets

Notifying occupants, tenants, owners, or property managers

Ensuring utilities, lighting, and required areas are available

Preparing the property before SolTheWorld arrives

If the property is not ready, inaccessible, unsafe, or unavailable at the scheduled time, additional visits, waiting time, or rescheduling may result in additional fees.

Weather, lighting, and exterior conditions may affect outdoor photography, aerial-style media, virtual twilight edits, and exterior deliverables.

If weather or conditions prevent completion of certain exterior services, SolTheWorld may reschedule the affected portion when reasonable or complete the project using the best available conditions.

Most deliverables are provided electronically by email, secure link, client account, or other digital delivery method.

Standard delivery timelines are described in SolTheWorld's Digital Delivery / Fulfillment Policy. Larger, more complex, or custom projects may require additional processing time.

If SolTheWorld arrives at the scheduled location and cannot access the property, or if the client, owner, tenant, or property representative is unavailable when required, the appointment may be treated as a late cancellation or failed access appointment.

A rescheduling fee or additional visit fee may apply.

For questions about this policy, contact:

SolTheWorld LLC Jackson, Tennessee Email: stw@soltheworld.com