Privacy Policy

SolTheWorld LLC ("SolTheWorld," "we," "our," or "us") respects your privacy and is committed to protecting the information you share with us. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, create an account, schedule a service, communicate with us, or use any SolTheWorld service.

By using our website or services, you agree to the practices described in this Privacy Policy.

We collect information that helps us provide real estate media, digital delivery, booking, account, and customer support services.

Personal Information

We may collect:

Name

Email address

Phone number

Billing or payment-related information

Account login information

Contact preferences

Business or company name, if provided

Booking and Project Information

When you schedule a shoot or request a service, we may collect:

Property address

Unit, suite, or property ID

Property type

Selected media package

Selected add-on services

Photo count, property size, unit details, or other customization options

Access instructions

Vacation rental status

Must-have shots

Additional project notes

Preferred shoot date and time

Primary contact information

Scheduling contact information

Additional contact information

Service and Deliverable Information

We may collect or create information related to the services we provide, including:

Real estate photography

Walkthrough videos

Highlight reels

3D virtual tours

Floor plans

Virtual staging

Virtual twilight edits

Branded property webpages

Project files, digital links, media assets, and delivery records

Website and Usage Information

When you use our website, we may automatically collect:

IP address

Browser type

Device type

Pages visited

Referring pages

Approximate location

Cookies or similar tracking data

Website performance and analytics information

We use your information to:

Create and manage your account

Process booking requests

Schedule real estate media shoots

Communicate about your project

Send booking confirmations and project updates

Deliver digital media and property assets

Provide customer support

Improve our website and services

Maintain business records

Prevent fraud, abuse, or unauthorized access

Comply with legal, tax, accounting, and regulatory obligations

SolTheWorld may use SMS text messaging for account verification, sign-in, booking requests, scheduling coordination, project updates, customer support, and service-related notifications.

By providing your mobile phone number and requesting a verification code or booking-related updates, you agree that SolTheWorld may send text messages to that number. Message frequency may vary. Message and data rates may apply.

You may reply STOP to opt out of SMS messages or HELP for help, where supported.

SMS consent is not a condition of purchase.

SolTheWorld does not sell, rent, share, or disclose mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for marketing or promotional purposes.

We may send transactional emails related to:

Account creation

Sign-in or security activity

Booking confirmations

Scheduling updates

Project updates

Digital deliverables

Customer support

Service notices

If you provide a scheduling contact or additional contact, we may send project-related emails to those contacts so they can help coordinate the shoot or receive project updates.

We do not sell or rent your personal information.

We may share limited information with trusted service providers only when necessary to operate our business and provide our services.

These providers may include:

Authentication and database providers

Email delivery providers

SMS and phone verification providers

Scheduling and calendar providers

Payment processors

Mapping or address autocomplete providers

Real estate media hosting platforms

Virtual tour, floor plan, and digital delivery platforms

Website hosting and analytics providers

Legal, accounting, or compliance professionals

Examples of third-party tools we may use include Supabase, Resend, Twilio, Cal.com, Google, Facebook/Meta, Mapbox, Matterport, Giraffe360, Treedis, 3DVista, and similar service providers.

These providers are only given the information needed to perform their services.

We may also disclose information if required by law, court order, legal process, or to protect our rights, customers, property, or business operations.

If you choose to sign in using a third-party provider such as Google, Facebook, Apple, or phone-based authentication, that provider may share limited account information with us, such as your name, email address, phone number, or profile identifier.

Your use of those third-party login services is also subject to their own privacy policies and terms.

If our website uses address autocomplete, map search, or portfolio map features, your address search or map interaction may be processed by a third-party mapping provider.

We use this information to help you enter accurate property addresses, schedule projects, and display location-based project information.

Because SolTheWorld provides real estate media services, property images, scans, videos, floor plans, and related assets may show interior and exterior areas of a property.

Before a scheduled shoot, clients are responsible for removing or securing private, sensitive, valuable, or personal items they do not want captured.

This may include:

Personal documents

Mail

Family photos

Financial information

Prescription bottles

Valuables

Security codes

Private or sensitive items

Where reasonable, we may assist with removal, blurring, or correction requests, but we cannot guarantee that every private item will be identified during capture or editing.

Our website may use cookies or similar technologies to:

Keep the website working properly

Remember preferences

Improve website performance

Understand how visitors use our website

Help protect against spam, fraud, or abuse

You can usually adjust cookie settings through your browser. Some website features may not work properly if cookies are disabled.

We use reasonable administrative, technical, and physical safeguards to protect your information.

These safeguards may include:

Secure hosting

Access controls

Encrypted connections

Authentication protections

Limited access to customer records

Monitoring for unauthorized activity

No method of internet transmission or electronic storage is completely secure, so we cannot guarantee absolute security.

We keep personal, account, booking, project, and deliverable information for as long as necessary to:

Provide our services

Maintain customer accounts

Support active and past projects

Deliver media and digital assets

Resolve disputes

Maintain business records

Comply with legal, tax, accounting, and regulatory requirements

Project media and deliverables may be retained for hosting, backup, customer access, portfolio use where permitted, and business record purposes unless deletion is requested and we are legally or contractually required to keep the information.

You may contact us to request that we:

Provide access to personal information we maintain about you

Correct inaccurate information

Delete certain personal information

Update your contact preferences

Stop sending non-essential communications

You may opt out of SMS messages by replying STOP, where supported.

You may also contact us directly for privacy-related requests.

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

For questions about this Privacy Policy or to make a privacy-related request, contact us at:

SolTheWorld LLC Jackson, Tennessee Email: stw@soltheworld.com